Had not been a member long when I found out that my account had been deleted without any kind of information about it.
I wrote to him and asked how it could come, and asked for an explanation. Did recieve an answer that told me that they had had got server problem. Look at the following correspondence:

Hello! What do you mean by deleting my account? I tried to log in
today but
couldn't.
I want an explaination.
Bye from ############
********************************************************************
Answer from Shanesrockinmail.com:

I didn't.We had a major server problem
********************************************************************
My reply:
Hello! And you haven't got a back up. Couldn't write anything about
that ?n your site.And can't tell if the earnings are gone for ever etc..?
Bye from ############
********************************************************************Answer from Shanesrockinmail.com:

bye
********************************************************************

How nonchalant och totally amateurish can a webmaster be?
Can't they give an acceptable answer or what is the matter?!!
I wouldn't recommend anybody to sign up on that site.
My account is gone and I can't even get an real answer!
I am just grateful that I wasn't member for a very long time before I found about that. Now I didn't lost much earned money. So it was better that it did happen now than later on. But totally unacceptable from my point of view anyway!
What do that kind of webmasters think they are?!

Pierina,

To see what kind of Program Owner Shane really is, read this thread.

Cheers,

Wil

This is one of my favorite sites. I also wrote to find out what happened to the site and my earnings. He emailed me right back and said he didn't know how much everyone had so he was sending bigger earnings to make up for it, and he has. I'm almost back to where I was when the site went down last time.

just another case of a wm not keeping there backups in order

sigh

I too lost nearly enough for payout and over 100 downline but i resigned and now have nearly half payout and more downline than last time this to me falls in the s**t happens bucket but i dont have a problem with shane he is honest hard working and as upset about us at the losses hopefully he has learnt to keep backups and this wont happen again

love both the sites and am earning very quick on both thanks shane

First off you accused me of deleting your account.Not "Is there a problem with my account?"Very rude and not mature.

Second:
Hello! And you haven't got a back up. Couldn't write anything about
that ?n your site.And can't tell if the earnings are gone for ever etc..?
Bye from ############

You want to act that way and then say bye.AND then have the gall to come here and complain because I was courteous enough to say "bye" back?

and:

So it was better that it did happen now than later on. But totally unacceptable from my point of view anyway!
What do that kind of webmasters think they are?!

What kind of member are YOU???? Talk about the pot calling the kettle black.

Shane

I must say that I really like shanes a lot! it's a bit higher payout then I would like (lately i dont got to join those sites) but I'm giving it a try!

So far, I'm liking it alot and haven't had any problems!

If stuff like this happens again, I've been keeping my own backups (screenshots).

Its a good site
Owner does pay
Owner does answer questions
Owner is invloved in forum
Owner admits mistakes

Nuff said

ONE MORE THING.IT IS LIBEL TO SAY THAT I DO NOT PAY MY MEMBERS.YOU NEED TO CHANGE YOUR TITLE OF THIS THREAD.I PAY AND PAY WELL AND THE SAME DAY REQUESTED.YOU WANT TO PUSH YOUR LUCK.I PUSH BACK!!!

YOU BETTER EDIT YOUR POST TOPIC.I AM SICK OF LIARS LIKE YOU.

To those of you who know better thanks for your support.This person has some kind of grudge and is slandering my reputation.I have plenty of proof to that effect.

Thanks,

Shane

here here poneyby

well said i agree

Exactly. Not happening again. I paid the 100.00 for the ZIP drive for all my data.I am not going to throw hundreds of dollars and hundreds of hours away because of an oversite again.

shane

good for you shane you just keep doing what your doing and you will do ok i for one love the site warts and all

New to this program. And do not have any complaints at all.
First mail I got gave me (as far as I remember) 20 cents.

I like that.

As to the payouts I dont have a clue yet, but seeing all the other posts about shanesrockinmail, I believe in this program to work and pay when payment is due.

Please do not take this the wrong way, but your own email was kind of rude sounding too. Your very first statement was an accusation. Perhaps if it were worded differently, you may have received a better response.

I realize you may have been angry at the time, but that's no excuse. And when you were treated with the same kind of attitude, you took offense and stated Shane was being "nonchalant."

hmmm, very interesting. let me make sure i've got this right...

you were so upset over this problem with your account that you waited half a month to complain about it?

ok, here's my 2 cents. i've been a member of shanes since the first opening. true, there have been some problems along the way but Shane has always been honest about what happened. i have won 2 ebay auctions from Shane and both were handled quickly and professionally.

in all honesty, Shane is one of the few WMs that i actually trust.

I agree with you girrl. I have heard nothing but good things about Shane. I'm not a member of his sites (no offense Shane, I'm still in the process of getting rid of a few and don't want to add anymore until I do that. ), but from everything I've heard about Shane, he seems to be reliable.
Gotta join Rockin' though...I LOVE music trivia. Unless he throws something like POLKA at me..

LOL Pierina and I go way back. She/he is very pushy and abusive. Shane, don't let it get to ya. Pierina doesn't think before typing, and is just as quick to call everyone else a scam.



Pierina, once again, you approached the WM the wrong way, just like you did with Mike from EmailMatters. When will you learn??

No doubt Pierina could have been more tactful in his/her email. Members REALLY need to try to control their tempers and not send rude emails to Program Owners.

However, that it no way excuses Shane for sending a similarly rude email back. As has been discussed in a number of threads in this forum, Program Owners should always remain professional in the way they run their business.

Also, since this email was directly related to the loss of the database, I think it more than reasonable that Shane should have done everything possible to explain the situation as nicely as possible, even when people were upset and rude - after all, it was SHANE'S fault that the accounts and earnings were lost.

Yes, Shane admitted to making the mistake, but that isn't the same thing as accepting responsiblity for it. In the original thread, Shane got upset with members who were unhappy over the incident. Seems like the same thing is happening here.

And as for accusations that Shane doesn't pay - which apparently have upset him so much that he is considering taking legal action - well Shane, you didn't pay all the people who's accounts you lost, did you?

I've heard that you've tried to make it up to those who rejoined, but for those that chose not to trust you and rejoin and risk having their earnings disappear AGAIN, well, they didn't get paid, did they?

Wil

Did they reach payout?If they didn't reach payout how am i not paying them?

I paid a lot of members who had reached payout from the lost data.They had saved their own screen shot copies of their account.

Any more questions?


Shane

Yes, Shane..I have a question. I am thinking about joining Rockin and I just want to know ONE thing.. You don't do Polka trivia do you??? LMAO

Judy

Heavens no!!!I don't want to put people to sleep!Besides the only Polka I have ever heard was from 'Weird' Al Jankovic!!!


Shane

Sorry Shane, I'm confused a little bit. So you're saying you saw no reason to pay people who hadn't reached payout at the time you lost all their data and kept their earnings?

I don't know what your minimum pay-out was, but let's use the example of the current minimum at the new and improved ShanesRockinMail, $25.00.

So Member X has been happily clicking links and doing searches and all the things they are supposed to do as members of ShanesRockinMail, and they have earned $22.78 when you lost all the data in the database.

So what you're saying is that Member X is entitled to nothing beause they hadn't earned the minimum payout at the time YOU lost the database?

So what you're saying is that if Member X wants to get paid, they need to have a screen-shot proving their previous earnings, rejoin the new and improved ShanesRockinMail and earn enough to reach the minimum payout?

What if they just want the money they earned, whether it is $2 or $20, and they want to have nothing else to do with you or your programs?

Are you really saying you don't owe them? Are you saying that it was right for you to keep their money?

Ok.

Wil

1) hes an ###### because he lost his database (after that he tells a stupid story which is very hard to believe because backups shouldnt be stored on a server)

2) Because hes a ###### that loses databases he will not pay.

3) Semi dedicated server? :ph34r:

What are you really trying to say?I haven't "kept" their earnings.I have done the best I can do with compensating the members.I have done more than other sites would have.From complimentary upgrades to sending out 50 cents ads.What more can i do?
I don't have some amazing powers to turn back time and retrieve the data.I don't know what you think I should do?At least at my site I have tried to make it right.Don't confuse me with other sites that would have just packed up,gave the finger and run away.

shane

Hey ######head.Why don't you eat out of my ######.###### you and the horse you rode in on.
You don't know ######.Act like you are a loving expert here.I am honest and tell the truth.No some loving weasel who just sits around badmouthing other people because I don't have a date.

shane

Wow, how professional of you both.

Cheers,

Wil

Edited to add the word both to chastise both parties equally.

How biased of you to not chastise the other post!I figured you would do that.

BTW..Have you ever been a member at Shanesrockinmail? If not how can you stste your opinion without even knowing the situation?

shane

Sorry Shane, I've edited the post to make it clear that both posts were unprofessional. Feel better?

But honestly, don't you think it was a bit silly to post something like that in a thread that was created to discuss your lack of professionalism in answering your members emails?

To answer your first question, no I've never been a member of ShanesRockinMail. As best I can remember it, the first I ever heard of it was when you posted here that you'd lost your database. Needless to say I didn't feel particularly encouraged to rush and sign up, especially after you then started saying that it was unfair for people to cry and complain because you'd lost their information.

As for your second question, what situation do I not know about? I know you lost your database because you didn't store your backups properly. I know you then got upset with members who had the nerve to "cry and complain" about what happened.

I know that in at least one instance when a member (or former member, since their account had disappeared) emailed you asking why their account had been deleted, the best response you could think of was "It wasn't. We had a major server problem."

I know that you have posted in this thread that you don't feel you owed your former members any of their earnings if they hadn't reached payout.

That's the situation that I know, and that is what I have based my opinions on.

Cheers,

Wil

Don't be so quick to judge me.I have admitted my mistakes due to lack of experiance and have done all I can think of to correct and prevent them from happening.

I have also credited many a members account the earnings lost.Do I have to?No.Is it the right thing to do?Yes.

I don't need to be talked to and treated as a child.To go on and on about the same old material is pointless.I can't "turn back the hands of time".

Also.I gave a very general answer to the questioning member.He said "Bye fron..."
So I said bye back.Since when it that rude and intolerable.A s a webmaster who answers a lot of emails each day why should I let someones temper tantrum be treated respectively?

I answer questions the way they were asked.


Shane

Great: experiments with your members....
What is next? I lost my database because I didnt know
My hardrive can go broke?
Please give me a 34th chance ? :ph34r:

That's not a temper tantrum Shane.

This is:




Cheers,

Wil

Edited to add that the quote attributed to Shane was NOT a reply to the post attributed to Pierina, but simply an example Shane's lack of professionalism and maturity.

You owe me money anyway Dutch so don't go there.

shane

Who are you?The forum Daddy?
I'm not gonna back down from my position here.I already admitted my mistakes and have done the corrective measures.So why not take your "holier-than-thou" attitude somewhere else?

It bothers me that you think that no answer is good enough.My actions that past few weeks should tell the tale.I am above and beyond "amateur" night.


Shane

I like the site I made 28 cents in 2 days cant make that on most PTR sites I love it.

It sounds like Shane did everything possible to have his database backups. WM's aren't perfect and neither are members. We need to accept that fact. Rudeness and bad tempers aren't going to help.

Maybe there is a good solution to lost data. What can a webmaster do when he/she looses important records due to equipment malfunction and/or sloppy administrators?

Keep the faith Shane!

Wil & Shane..

What is this? A last word contest? Come on guys, let it go! You two sound like a couple of little boys on the playground.
You two are't going to see eye-to-eye on this situation. Just agree to disagree and move on.
You two are worse than my boys when they fuss at each other.

I owe you money?????????????????????

Tell me why??
:ph34r:

Hi Shane. So good to hear from you again. Are you calling me Daddy??? Please don't.

To be honest, I still don't understand exactly what your position here is - that you made a mistake, admitted it, and now nobody has the right to criticise you for it? Admitting that you made a mistake is good - there are plenty would wouldn't - and in fact don't, when they lose their database the way you did. But admitting a mistake isn't the same thing as accepting responsibility for it.

Taking responsibility for your mistake means that you accept that people who were hurt by your mistake have a right to be angry at you about it. From what I've seen of your posts here, you haven't done that.

You keep saying the lost database issue is over, its in the past, it won't happen again, so its not worth discussing. But it's not over is it? Because this thread was started by one of your members who emailed wanting an explanation for why you deleted their account, and you're response was "I didn't. We had a major server problem."

I'm sorry Shane, if you think I'm picking on you, but seriously, does that sound like an answer from a person who accepting responsiblity for a mistake? No admission of your mistake. No apology. Just a major server problem.

So no, I'm sorry, I won't take my holier-than-thou attitude somewhere else. I don't think I'm holier than thou. In fact, I don't even claim to be a better Program Owner than you. I make mistakes all the time. But I'm not a Program Owner, and my mistakes don't cost people their earnings.

You are right about one thing though - your actions the past few weeks do indeed tell the tale. And the tale they tell is that you definitely ARE an amateur. Not just because you lost your database, but because of the way you have dealt with members who complained about it, and the way you've dealth with other people in this forum and in this thread.

No Judy03, I won't agree to disagree. I am not trying to have the last word, and I am not trying to win an argument. This is a complaint thread. Someone has complained about Shane's behaviour as a Program Owner. That's what this discussion is all about.

Cheers,

Wil

Wil... I was kidding!! I thought the crack about my boys would make ya chuckle.. at least a little bit.

I meant no offense

a LOT of these sites end up costing people money, thats the chance we take joining them.. Some are outright scams and a LOT have problems with many many issues from personal to database.

I commend the owners who have these probelsm and try to make up for them. You have to admit a LOT of them dont. Shane has made an effort to make up for the losses of members and of course not everyone is going to be happy or trust him again. He isnt the first one to make mistakes and wont be the last.

Now lets all move on

None taken Judy!

I got two boys of my own, so I know what it sounds like when they get going. The funny part with our boys is that the youngest is just nearly two, so we can't always understand what he is saying when he is dishing it out, but our oldest (5) sure can, and he gives it right back!



Cheers,

Wil

I sure hope Shane isn't nonchalant I was lucky to get in early and got a great and active downline at Shanes. I just made my first cashout request, I think this is the fastest I have ever reached cashout is any program. Thank you in advance Shane and thanks to my downline they really rock.

WOW Shane you really need to calm down!

As The World Turns... 5 months later...

Yes I know it is a bit late. But I haven't read all this until now.Better late than never!

I believe Shane sold ShanesRockinEmail to a very nice young man named Leroy. LeRoy has been nothing but helpful and kind to me. I have asked and received payment in a timely manner FROM LeRoy. I wish Leroy would change the name and perhaps relaunch after making some site related changes, but that's just me.

Edited to add I requested payment when Shane owned Rockin and I was paid quickly without problem by Shane, and no I am not a member of any of Shane's other programs.

Well I wish him all good luck!