I'm running behind on ads but mailing like crazy today so hope to get most out today and tomorrow.
nexgen, your ad was pending for 3 days when you contacted support, you submitted the ad on the 6th and contacted us once (as far as I know) on the 9th and then posted your complaint here on the 12th. 6 days might be longer than we want it to take but it isn't a week.
Anyway, your ad went out when I got to it (early this morning I think, aussie time)
Our support might not be perfect but if your request had been over something urgent I would have responded, but if I chase up and check where an ad is every time someone wanted me to none of the ads would ever be sent.
Thanks nafan for mentioning that we have our own forum, the link to our Forum is in every email we send, and when I'm running behind that is generally the only forum I check. If you have a problem and post there I'm more likely to spot it and respond.
http://webmadeasy.com/index.php?c=3Linda