They have lost 2 weeks of my data and this is what there programmer (John Orjias) tells me:
"hard drive crash our backups are made weekly. You will need to restore more current data from your own personal backups"

On my control panel, it says that backups are taken nightly to backup1, and backup1 move to backup2.

I really question their professionalism.

Any opinions?

Nightly backups are done on your scripts (PHP) and your HTML any webpages you might have. MySQL data is your responsibility to backup, it takes 10 minutes tops, you should not think twice about doing the backup. Maybe it was unclear to you which is understandable.

If you need any help feel free to email me.

Derrick
www.paidmaildaily.com

i lost all files for my new site he had no backups

Well then everyone has learned a good lesson, always have backups, most important thing when dealing with computers.

Derrick

Hi Derrick,
I am not sure why you offer help (related to MEC?)
But the thing is, I am not on MySQL (I believe) as I do not have the CashCrusader scripts implemented (another thing I have asked MEC to upgrade but have been on hold for weeks).

It would take ungodly time to backup the userdata to my pc, say a few hours (doesn't help if I have cable as MEC transfer rates are soooooo slow).
Back on CAC servers, my site was hacked and data was tampered (deleted). Since then, I have written a script to backup data onto the server and was performing that (which only takes a few minutes) and keeping multiple copies (this worked really well by the way b/c a user's data could be lost for several days and I could recover it). But unfortunately, all of my backup files were wiped out as well (too bad we don't have any redunduncy server systems or somthing similar)...

Having said all this, my point is MEC's statement on taking nightly backups. To the contratry, it was very occasional..perhaps every other week or so.

I have requested a corrective action on MEC. We'll see what happens...

alright i miss understood part or your post. But anyways check out the MEC forums, hosting rules have changed.

Deek? I think John should also have a backup as well then just on the two drives. It would be a safe insurance for him just in case something like this to happened. Maybe John also learned to make backups not on his drives.

see? Myecom webhosting has problem every month!
What I'm actually complaining about is about their hosting not the myecom reward site.

I got a small leak of info from mec about the backups, since they offer webmail to webmasters too many webmasters r either not checking their mail and leaving it build up, or saving a lot of mail for future reference. instead of using something like outlook they keep using the webmail and their is an ungodly amount of info to backup thats likely useless stuff, he is currently working on a way to solve this problem. A second note is about some big PTRE sites he hosts are being really rude to him even though he has given them breaks on hosting etc..... so he is frustrated right now. I dont think John should be questioned here, he should make backups, but personally I feel we should have our own backups, but thats me so i agree to disagree. Just please anyone who sends john a email for help dont be rude, you get more being nice.

Derrick

I seem to remember CAC's host having A LOT of trouble with the GPTREM sites way back when which was why MyECom stepped up to the challenge to work with the CAC webmasters on setting up a hosting service for them - and this a reasonable price not at the HUGE cost CAC's host was charging which would have meant the end of a lot more CAC sites than those that shutdown at that time. CAC had to stop giving a free month of hosting because the hosting company started locking all the accounts of the email sites because they used up way too much resources.

Anyone that's had any sort of experience with hosting knows that GPTREM sites are HIGH load sites and a lot of hosts would just shut them down for abuse of "fair use policy". The MyECom server can send out up to 8 million emails a day. That's one hell of a lot of email. High traffic sites are costly to maintain and should IMHO encompass additonal costs.

exactly

I really question their professionalism.
Any opinions?

A fact instead:
I forgot to remove that from your cpanels, I did updated the main hosting page of this news. So, not really John's fault. Yawl can play kick the can with me, as he instructed me to update this info last month and I got as far as the main hosting page.

Too many things to do and too little time.

And as was mentioned by another poster here: RE: WebMail:
I understand that many people are new to running a business. But what amazes me, is so many of you run your business using web mail.

Maybe it's the fact that yawl are new to business and don't realize the importance of a HARD copy of all documentation. Even then fires or acts of nature can destroy those, but to rely on a web based service to maintain important data, is just not smart.

We had been doing the back ups on a daily basis, and we were backing up hundreds of thousands of emails that were being kept in WebMail, during back up times, we received numerous complaints, of slow websites and page load times. We then went to backing up once a week. A gripe once a week beats a daily one. This process worked much better.

The last two weeks have been a bowl of cherry pits, John rewrote and upgraded the mail server added 3 new hard drives, just to keep up with the mail. During that time the weekly back up was missed, which brings us to the current situation of the hard drive crash. We restored all sites from our backups which were two weeks old unfortunately.

I totally understand your frustration, but you need to take credit too, yes we should be doing our backups as scheduled, but sometimes life is not always on a schedule and things are beyond your control. You should never ever rely on someone else to maintain YOUR business records that is your responsibility, unless you are paying someone to do that for you. And honey at $15.00 a month, I don't think so.

I'll try to find some information on running an online business that covers the basics of smart business practices, to help out the newbie and heck maybe some oldies who don't know good management skills. Don't take offense we all have to learn somewhere.

And on the comment regarding the FREE $149.99 upgrades that John is GIVING AWAY, to sites currently hosted with us, we are doing our best to get those done. Believe me we want them upgraded as soon as possible too, as it will reduce server load from those cwappy scripts yawl are still using.

I work on creating the New sites only, they are my priority. In an effort to help John get through the list of pending upgrades, I figured I could work on some in-between doing New sites.

I sent an email to all sites that still need the uprades to be done.
I asked if you were willing to accept the upgrade in template form and you do all the customizing.

Then I could upgrade pronto. If not then you had to wait until John had FREE time to give you that FREE customized upgrade.

A handful replied and they have been upgraded or are being upgraded.

[ My own personal thoughts - Dont worry I have no influence. ]

1) We should not be customizing it, as we are giving away a $149.99 product for FREE.

2) If it was up to me I'd be charging $70.00 for the upgrades.
When he promised it to ya's, it was not the full featured package that it is now, but that is john, trying to be nice and keeping his word.
You wanna turn around the favor? Pay for it, so he can afford to pay for help and get all the sites upgraded sooner. Otherwise, you just have to wait in line for the FREE package.

3) We should start restricting the number of emails sent per day from mass mailers
4) We should cap your webmail boxes

Please know we are a two person team. And there are only so many hours in a day that two people can accomplish so much. We are doing the best we can with what we have, I suggest yawl, do the same.

Business Quote and Thought of the day: There are no victims only volunteers.
What could I have done to prevent the current situation, What can I do to prevent future situations.


Bitzyd
MyECom Hosting Support

you got bitz, i tried to stick up for you guys, but its easier when it comes from someone that is actually involved in the situation.

Derrick

Hey hon
Nah, no kick the can, the computer at times yes, not the can
You know I appreciate, VERY much all the work you have done for us, you flat out saved a site (Emailismoney) that otherwise would be dead from "Kwappy cac scripts" I DO know how much time and free programming you have given away, often with little to no thanks. I have said it before, and will say it again, no one beats your support. I have had to deal with 5 different hosting sites, and always end up moving them to mec. John is a perfectionist, while that makes for GREAT ulcers and that really "in" pasty look sported by all the best programmers, it also makes him a wonderful person to do business with
for the record, THANK YOU!!!
Mary
(who sports only the albino look of webmasters)

OH! and please no offence meant, but can I buy you a vowel?!?
Bidtzyd...bitzdtd... no, not that way either... bittsdsszt?
Any help on the pronunciation here?

I personally believe it is the website owner's responsibility to back EVERYTHING up. They have the best incentive for it, to prevent themselves from losing data. The web hosts 99% of the time think "Ah, it won't happen. We'll just do a backup every once in a while and tell em we do it every day. Then we can come up with an excuse if anything does happen that these other backups are also bad, or we changed our rules."

I think its wrong for the hosts to do that as well, MyECom hosting, like most other hosts, makes you OVER confident that your data will not be lost and is backed up. Lets think for a second if they did have backups every day still. There was a big explosion. The computer gets blown to smitherians, the backups which are stored near the server also gets blown up in the explosion. You are out of luck again with the backups from the webhost.

If you make backups yourself, then you tell them to switch you to another server, or switch web hosts, and then import your last backup. You should do backups yourself daily, then you will never lose more then 24 hours of data.

A perfect webhost would have a mirror hard drive, daily hard copy backups on a portable backup device, and the backups automatically sent to a server in another location. Few, if any, webhosts have all of that.

Then, you can tell John that I have encountered some bugs on his scripts that he made than I have on the CACs.

why dont ya tell him yaself

I have yet to see any errors or bugs in the CC script. Funny we have yet to see one site made by YB.... Also you do all know about the BIG hoel in the new CAC sites right?

Take a look at Chean's section about the referrals? He had to get John to fix the problems so that I can get credited from my downline. There are times that I have to click refresh when links do not go to the timer and the paid site.

IMO this is not a problem with the script. I would guess it's more likely the scripts are set to not always go directly to the ad so banner advertising can be sold. Which means it would be up to the site owner how often it happens. Since it only takes an extra second to refresh the page I don't see the problem and if it's another way to insure I get paid (revenue from banners) I'm all for it.

Lets see... a server being slow or your internet connection being slow at any given point is a script error..... WOW!

There are no banners. I always keep be taking to the Login page.

Oh yeah, blame it on everything else besides the scripts. That is always your answer. You think the MEC scripts are 100% perfect. That is bs and you know. Not everything is perfect, and neither is the MEC scripts.

venomx, there have been several GPS sites sold, and downline threads for them at this forum. You just cannot tell as easily they are GPS sites, since they are very customized, so they don't all look the same. I just love how YOU bring up the topic of GPS here, while I was staying on the topic of MEC and hosting. I recommend you stop now, unless you want to do another claim that I got your thread closed after you start bringing up GPS to attack it.

Also, I would like to point out it is possible that it is a script error that is causing the sites to be so slow. It could be using multiple queries where the script could be using one query to get data from mySQL. It could be over requesting data from mySQL. All this would result in lower page load times.

A percentage of the problem I am sure is related to the servers being over loaded, which of course is a problem. Another percentage of the problem may be (I haven't seen the MEC scripts personally, so I can't verify this) is that the MEC scripts could be inefficient in the way they do things.

I would also like to point out how I am not even blaming MEC for losing a hard drive. Bad things happen. Its not a first that ANY hosting company loses a hard drive. I'm sure some day every company will have hard drive problems or other hardware problems. Every large site has some piece of hardware fail. I am saying the CLIENTS of any host should always make sure THEY physically have the copy, if they really don't want any data loss.

I have no idea which sites you belong to but I have 15 programs using mec scripts and everyone of the 15 has a banner on the log-in page.

JaysPaidMail
Mec-Co-Op
95Paid-Email
MonsterE-mail
PenniesByEmail
Programs like them that I keep getting the problems. Pennies and 95, I had to manually typed in my username and password.

mec, monster & pbe I belong too also. All 3 of these do have a banner on their log-in page. monster I rarely have a problem with, pennies hasn't been on the new scripts long enough and with mec I probably reach the log-in page 5 to 10 times a week. I think it depends on how many emails they send. My guess would be that every so many clicks some unlucky person gets to see the log-in page instead of the ad. I also find it happens alot with coppercoins and TDE. When I refresh the page it always takes me to the ad the second time. I've also had it happen with click4cents and centsablemail on rare occasions.

That is more on a bug issue. venomx claims that this should never happened like the MEC scripts are way too perfect. I hate to disagree with him. In his case, we should not be getting these error messages, and blame it on our Cookies.

The problem is definitely not with our cookies (or at least not mine). If it was then refreshing the page would not work. The problem (if you want to call it that) is websites that are using these scripts can't sell banner advertising if noone ever goes to the site. So to make sure that they do get banner impressions they make sure that every so many clicks someone ends up on the site. Carol actually addressed this ques. here. (read last post - Untimed Manual Login)

http://www.getpaidforum.com/forums/index.p...2146fc251ea166c

As for perfect scripts I doubt any script would work perfectly with every browser, computer, server, etc... There are just too many different variables.

When we make a link it asks if we want it to auto log you in from the cookie or manual. I usually choose auto.

A webmaster making you login is NOT an error in the script.

It is if the script and the website the script is hosted on does not work right together. We just proved you wrong, venomx. It is not our cookies.

uhhh?

Come on you have to be smarter than that.....

Just to show its the webmaster making you login for the link... Ill make all mine login ones tonight.

Actually, I'd love to not leave all those emails in there, I'd love to be able to delete them quickly and easily, or better yet, not have them in there at all, since I forward them anyhow.

To blame a lack of communication on MEC's part on webmaster's email habits is crap, pure and simple.

For one thing, I was under the misconception that backup was being done daily as well. And no, I don't feel that I should have to second guess things all the time. If a change is being made, Bitzy or John should let us know. The unreliable nature of myecom doesn't inspire me to check any bulletin boards very often.

Deek, I resent your snobbish attitude. Not all of us are technical people, we are trying to run a business. I admittedly am not a biz whiz, either, but I will tell you this, if you promise you'd better deliver and if you don't, you have to COMMUNICATE.

It isn't professional to expect your clients to have esp.

I have NO problem with paying more for hosting, but I *do* expect a reliable server. (Of course, I um, remember well, the times PJ crashed it, but once John found the problem, we fixed it). I can put up with server errors, I can put up with all sorts of things, but a lack of communication is NOT something I can deal with easily.

I am sorry if you thought that from my post, that wasnt my intent. I thought it was general computer knowledge. I would also like to add I wasnt taking the blame off of MEC, just trying to HELP people realize you cannot always depend on others. So sorry to those that felt I was talking down to them or whatever that was not my plan.

Derrick

Well, I don't think the members or the webmasters should be blamed either whensome of the bugs are not from them. Bugs in scripts, bugs in the server, bugs in everything, Nothing is 100% perfect. Not the scripts, servers nor websites are perfect. Sometimes the maker is not 100% perfect. that is why you have to work and work again on something to get it better. There needs to be better communications between the members, the webmasters and the scripts creator.

I don't care what anyone says, but yes i was disappointed a little bit and i'm over it n w. but i'm not leaving john , I think he's the best host and i'm actually thinking about hosting 1 more site with him. i really don't care. yeah just makes us do more work but all in all he does help you when ever you ask, and and he has a better script than franks so I"M HAPPY!

You actually think other web hosts make daily or weekly backups? I dont think so. I visit a web hosting web board and all you hear is such and such host didnt make a back up as promised or it was weeks old.

It is YOUR job to make a back up of your site. When you edit a page do it on your hard drive and keep the copy. Sorry but if you edit it on the server you are just asking for trouble, the FTP client can crash, the server could crash, your connection could drop, or whatever and guess what... that work is gone.

I agree with you to a point.

It is the webmaster's responsiblity to backup all work.

If a host makes a promise, they SHOULD back it up. Unfortunetly many don't. SOME HOSTS DO MAKE SURE THEY BACKUP EVERYTHING AS SAID. Some hosts are reliable and don't lie about backups. When I say I willdo something by a certain date, I actually do it, or give at least 24 hours notice (if possible) to all of my users expecting it that it will not be done for any reason.

Well MEC did the weekly back up today. Guess what happened to all the sites on the box. They slowed to a crawl! Now just think if they did it DAILY! You really wish to have your site slowed down just because you are too lazy to make a simple back up?

And dont say he should add more ram or whatever because from what I hear he has been adding stuff all the time. TDE is a 20+mb zip file when I do a back up. How many sites does MEC host? Thats alot of info to back up.