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Get Paid Forum - Get Paid Discussion > Get Paid To Programs > Complaints
Speakeasy
May 25 2003, 03:24 PM
Below is some correspondence that I have sent regarding a payment I made for advertising at gptr.paidntrade.com I'm very upset that I have been totally ignored by this WM. I responded to an advertising by this person in another program. I sent my money; I sent my ad; I've not received a response to any of my requests for either new advertising or a refund of my money.

I didn't purchase the guarantee from PayPal so am not sure there is anything I can do. If anyone knows this person, please ask her to contact me. I'm sure we can work something out.
QUOTE
Email addressed to:  ctn07037@themail.com  Dated: 04/30/03

I have not received confirmation from you for my pending membership, my advertising purchase, nor a response to a request for a refund.  Please refund the $10.00 to my account:  karenstewart@xxxxxxx.zzz immediately.

Thank you,

Karen Stewart

QUOTE
This email confirms that you have paid webmaster@paidntrade.com $10.00
using PayPal.
------------------------------
Payment Details:
------------------------------
Total Amount: $10.00
Currency: U.S. Dollars
Transaction ID: ***************
Quantity: 1
Item Title: Solo Email To All
Item Number: 1
QUOTE
Buyer: Karen Stewart

----- Original Message -----
From: Karen Stewart
To: webmaster@paidntrade.com
Sent: Monday, April 28, 2003 9:55 PM
Subject: Advertising


Earlier today I sent a PayPal payment of $10.00 to purchase a solo ad to all your membership.  I then sent the ad copy via your website.  I have not heard from you since sending this payment and advertisement.  Because of the time limit involved in this offer, if you are unable to run this ad by 8 pm, Tuesday, April 29, 2003, please refund the $10.00 to my PayPal account.

Thank you
Some may not feel that $10.00 is a lot to lose, but it is for me.
Zombie Master
May 25 2003, 05:19 PM
$10 would be a lot to me as well...

But I dont see how this would not come under the guarantee with Paypal since you did purchase a product (that being advertising) and havent received that product as yet. I would be contact Paypal and asking them about your options, maybe doing a reversal on it since you did make the purchase.
matois
May 25 2003, 06:09 PM
PayPal considers advertising as a "non-tangible digital good" and therefore will only write to the seller and inform them of a complaint. If the seller doesn't voluntarily return the money, then PayPal won't do anything since their buyer complaint process doesn't apply to non-tangibles.

Use the buyer complaint process and fill in the transaction number and copy the emails you've sent. They'll send a letter to the seller. It takes 30 days.

I was surprised to learn this about PayPal, but I learned the hard way when I had the same problem with paidemail.net. Fortunately, he refunded the money I had paid for the ad.

M
Speakeasy
May 25 2003, 06:42 PM
Thank you. I will contact PayPal and see if they can get any action from the person. Appreciate your input. aa.gif
Zombie Master
May 25 2003, 07:00 PM
QUOTE (matois @ May 26 2003, 09:39 AM)
PayPal considers advertising as a "non-tangible digital good" and therefore will only write to the seller and inform them of a complaint. If the seller doesn't voluntarily return the money, then PayPal won't do anything since their buyer complaint process doesn't apply to non-tangibles.

ad.gif

That means Paypal is also "non-tangible" since you cant touch them ab.gif

Thing is, if Paypal sees it as being that, then the should stop people selling electronic books and such, since they are the same, "non-tangible". But if they think advertising and such is non-tangible, or something that cant be touched, then they really need to think about it a lot more, specially since we live in an electronic age.
Speakeasy
May 25 2003, 08:06 PM
An update from PayPal

QUOTE
Dear Karen Stewart,

Thank you for contacting PayPal. We have begun our investigation of
the following transaction:

------------------------------
Complaint Details
------------------------------

Transaction Date: Apr 28, 2003
Transaction Amount: -$10.00
Case Number: **********
Seller's Name: Debra Woitas
Seller's Email: ctn07037@themail.com


https://www.paypal.com/cgi-bin/webscr?cmd=_...&cid=**********
Please allow at least 30 days for completion of this investigation.

Our investigation will be made on a best-effort basis and PayPal
does not guarantee funds recovery. For more information about our
Buyer Protection Policy, see the PayPal User Agreement at:

http://www.paypal.com/cgi-bin/webscr?cmd=p...n/ua/ua-outside

Sincerely,
PayPal Complaint Resolution
karlata
May 25 2003, 08:37 PM
QUOTE (Jaikula @ May 26 2003, 11:00 AM)
Thing is, if Paypal sees it as being that, then the should stop people selling electronic books and such, since they are the same, "non-tangible".

They don't care if you buy/sell non-tangibles, they just won't protect you if you get defrauded for them.

If the purchase has been funded by a credit card, however, you do have another option. Issue a chargeback through the CC company. This is almost guaranteed to get your money back, but PayPal most likely won't want to deal with you any more.
freeandeasy
May 25 2003, 08:44 PM
This surprises me.
I've had nothing but good experiences with gptr.paidntrade.com
Speakeasy
Jun 3 2003, 11:25 PM
PayPal is reimbursing my account. I didn't think my complaint would do much of anything except put out an alert. I was pleasantly surprised to find this in my email tonight.

QUOTE
Dear Karen Stewart,

PayPal has concluded our investigation of your Buyer Complaint.

------------------------------
Complaint Details
------------------------------

Transaction Date: Apr 28, 2003
Transaction Amount: -$10.00
Case Number: **********
Seller's Name: Debra Woitas
Seller's Email: ctn07037@themail.com


Our investigation has determined that the seller is at fault, and as a
result we have attempted to recover your funds.  $10.00 has been
credited to your account. This is the maximum amount we were able to
recover. Please allow up to 5 days for this adjustment to be
reflected in your account.

We appreciate your business, and regret this experience. To make
sure future transactions proceed smoothly, we suggest reading
these Security Tips:

http://www.paypal.com/cgi-bin/webscr?cmd=p...-buyers-outside


Sincerely,
Protection Services Department
jordi49
Jun 3 2003, 11:34 PM
Well well well... aa.gif

Tangible or non-tangible Paypal came through... aa.gif

It warms the heart to see a company that large caring enough about a customer to recover $10 ... aa.gif

A lot to us but the tiniest grain of sand to them... aa.gif
jazmyni
Jun 4 2003, 09:24 PM
Maybe they reazlied how much they make off "Advertising" in thier fees ad.gif

Glad to see you got your money back aa.gif
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