When you get hacked and loose 100's of dollars (just like me), then contact them you get this email:
We have placed a value limit on the account associated with the fraud to
prevent it from receiving additional funds. However, e-gold Ltd. (e-gold)
is contractually prohibited from releasing e-gold account records, freezing
e-gold accounts, or reversing e-gold spends in the absence of a court order
or subpoena.
You might want to consider obtaining some combination of help from a legal
professional or your local law enforcement to obtain court order.
If you obtain a court order, it should request e-gold Ltd. to:
1. Investigate to determine identity of perpetrator that defrauded you. This
should include any information in database regarding the identity of person
or persons controlling the e-gold account numbers listed in your e-mail
below, including but not limited to IP numbers and timestamps used in
accessing this account and/or other accounts found to be controlled by the
same person(s).
2. Stabilize value if possible and report on the disposition of, and the
prospect for recovery of, the fraudulently obtained e-gold.
This court order should be presented by fax (initially) and then with hard
copy to:
e-gold Ltd.
c/o The Office of the Shareholders
Attn: Hil de Frias
Mello, Jones & Martin
Reid House 31 Church Street
Hamilton
Bermuda, HM 12
441 296-4172 FAX
Also, please fax a copy of any subpoena or court order issued to e-gold Ltd
to the e-gold due diligence unit at 321-951-0790.
Below are some ways an account can be compromised. These can easily be
prevented with proper security precautions.
1) Never give your passphrase to anyone unless you want that individual to
have total control of your account.
2) Your passphrase should never be used as the password for anything else.
3) Please visit
http://www.anti-trojan.net to run a scan of your computer to
see if it has a virus. You should also ensure that your anti-virus software
is up to date then run your virus software to see if your computer is
infected. I would also suggest going to www.pspl.com and downloading their
virus software.
If your passphrase is changed using the "SRK" feature and the account is
only accessed using the "SRK" feature, then your passphrase should be
protected even if there is a Trojan virus on your computer. To change your
passphrase using the "SRK" feature.
a. Log into your account using your current passphrase.
b. Click on the button that says, "account info"
c. Scroll down to passphrase box and click in the box.
d. Click on the button that says SRK
e. A small window will pop up on your screen
f. Enter your new passphrase by clicking on the numbers, letters or symbols
in the pop-up window. You will see *** being added to the passphrase box as
you use your mouse to click on the numbers, letters or symbols. *See note
g. When ready to confirm your passphrase click on the arrow on the bottom
right hand corner of the pop-up window.
h. Confirm new passphrase using the same procedure you followed in item #6.
i. Click update passphrase.
*Note: For upper case letter click on the upper case "ABC", for lower case
letters click on the lower case "abc", for numbers click on the "123", for
symbols click on the "sym"
4) Ensure you have all the critical updates to your browser.
To check for critical updates to your Internet Explorer Browser please
follow the below steps:
a. Open your IE browser and click on "Tools".
b. Click on "Windows Update". This will take you to the Microsoft Windows
Update page.
c. Click on "Product Updates" on the left side of the browser window.
d. Your computer will then be scanned to see what updates you need.
e. If there are any critical updates for your computer they will be listed.
f. Follow the procedures on the page to download the critical updates.
5) Please bookmark the correct e-gold site
https://www.e-gold.com/ and only
access it via your bookmark or type it into your browser window. Also, never
access your e-gold account via an email message even if the message appears
to come from e-gold.
Regards,
e-gold Service
I found out who it was who hacked my account, I got some of it back($100 of it alteast( there was about $333 stolen)), and that was just this weekend, If the guy is reading this thread, he's best to watch his back, I told some mates about you
I say thank god for friends..
I haven't requested a court order to secure any information, to get my money back, I am going to stu over it for a little longer then what I told him, after thinking about it, If my mates want to play with machines, its there choice(I don't presure them), I still want my money back..
When contacting e-gold all you get is a value limit set on their account, we all know how easy it is to create a second one(I some how doubt the terms worry them,when it comes to not avoiding balance limits)