I don't know what to say... the same happend to me a few months ago.
Unfort. there is no chance to get the money back, e-gold wont do anything about it. You can search for these e-gold #'s on google, but I doubt it would help.
Go ahead and open another e-gold account, choose a VERY difficult passwort, highest securtiy settings, clean your computer from spyware, use an anti-keylogger and always use the SRK.