I had a member email me and use the F word...Told me to go F*** myself.
I am hurt and disappointed.
Why do people do that?
hmmm I am baffled..I tried to be nice to this member and had no clue what was up and I get a GO F*** yourself??? Did any other owner get anything like this recently???
Should I remove the offender?
Here was my response:
Hi (name withheld),
How are you doing?
I am not sure why you sent this email, but i would be glad to help you if I
can.
I can see nothing wrong with the email that was sent.
So if you can enlighten me. I would appreciate it.
Have a super day!!
Christy, owner EasyMoneyMail.net
This cussing was sent as a reply to a paid for action email.
I am ready to cry...
Well maybe not cry, but I am certainly not happy...
Any suggestions????
Members you know how it is to be on the other side, should I delete for this or no?
I am at a loss. Was not raised this way...
Christy

I wouldn't delete the member simply because of his cursing unless it breaks your tos for him/her to do that.. I did receive one similiar I have an unsubscribe feedback form which I use to make my site better and had a member use those type words on the form.. so maybe whatever made him/her upset maybe will be fixed or he/she will get over it and maybe apologize to you???

I would politely let all your members know that if they have any problems to feel free to contact you and discuss their issue NICELY.. and that you will no longer respond to nasty mails.
I'm not a webmaster, but I don't think you should put up with being treated like that.
If your members don't like it, they know how to unsubscribe.

I like it when people tell me off, in fact I'm honoured if they do. The fact that someone would be willing to use so much enegry and time dedicated towards me, makes me feel really special inside. Some one may say, go F___ your self Cynon, and I simply say back, thank you so much, and give them a smile back. Oddly enough this makes the person some what baffled and put an even bigger smile on my face. So the moral of the story is... Cynon is very weird. lol

Cynon

Unfortunately there are both 'evil' members as there are 'webmasters'. Include somewhere in your terms where you might consider deleting a member if his conduct is abusive.... Sothat when you delete a member for that you will be in the right.


As for the members I think some of us as members can be a bit more polite and patiend. You never know what the webmaster has to go through until you become a webmaster.

I would say, that You shouldn't delete this member.
If he already has used the F word, then can you imagine what he/she will do if he/she is being deleted?

Do like Cynon, then it's the member who has a bad taste in his mouth after that, because he doesn't know what to o. I am a webmaster myself (bannerzone.dk), and I know how members can be like :-)

My mom and dad used to always say "Kill 'em with kindness". Basically just what Cynon said....

People never know how to react when you say "Thank you" when they call you unmentionable names..... When they tell you to "F*** off" just tell them "Thank you, I'll go do that now....I need a break from the PC anyhow."

Never let anyone know that they have gotten to you, or pushed the wrong buttons because some people feed off of that. And if they can't "feed" off of your emotions, then there is no reason for them to continue to "harrass" you.

Works like a charm! And then you can have to last laugh or the satisfaction that, in turn, you have actually beat them at their own game.

Sometimes you just have to put on your metal suit and fake smile and just be nice, even though you feel like SCREAMING

........at least an irate "customer" can't throw food at you through the drive-thru window

Yep, the best thing to do is reply nicely, but firmly, to whatever complaint the person has, but DO let them know that you do not appreciate the language. Always be nice, though. Don't stoop to their level.

Then you go into the bathroom, close the door, and ..........SCREAM!

LOL!! There you go, that's the ticket! When people are in a raging, insulting mode, it TOTALLY knocks the wind out of their sails to be reacted to in a nice manner. It automatically takes the upper hand...the control..away from them.

Another way of looking at it...is, don't take it personally. Yes, they are speaking to YOU that way, but most likely they speak to a LOT of people that way. So, it's not you, it's just their self-important, idiotic behavior.



~ Ambrie ~

Oh Christy, I'm so sorry that you had to deal with an ######. On one hand, I do agree with everyone else, kill em with kindness - a retail mantra if there ever was one. Maybe you could fire off an email to them saying something like:

Thank you so much for taking time out of your obviously busy schedule to acknowledge my presence in your world. It's members like you that make my day complete.

OR

You can do what I'd do and tell him to click-off. When I worked retail, I had a customer who came into the store on 3 separate occasions and made a similar suggestion to me. The third time, the customer was told in no uncertain terms to leave the store and not return. You do not have to take crap from people.

You are a wonderful webmistress, cream of the crop. I think this person must be the only jerk in your membership. Everyone I know loves your proggie, and that's a lot of people. Don't let the mindless ravings of one lobotomized fool spoil your day, or even a millisecond of a day. Rest assured, they have to live with their grumpy old selves while you continue to be you, and we like you!

I'm not condoning this, but a long time ago, when my aunt would get off the phone with someone at whom she was really p.o.'d, she'd hang up with the words "F*** you very much" (sounds like "thank you very much if you say it fast enough). Made her feel better
heheheee

Okay, you went about it the right way with your reply to it. Wait and see what their next responce is, if the member chooses to reply again in the same way then you send a public warning, one to all members that you have been receiving rather abusive emails from one member and that this is their final warning, basically saying if you receive an abusive email again from that member, who knows who he is, then he will be removed from the site and will loose all earnings. Dont say who the member is or anything, if you then get an abusive email from them then remove them. Two things to check when you do if receive that final email, a) It is that person sending it and not someone that is using a fake email, b ) thier IP matches their signup IP. You might accidently delete a member that is being framed, the reply to it might indicate if it is them or not.

Keep the emails they send, if they are using a free email service and they send the three emails that are abusive, then contact the abuse@ email addresses for those email services, include the headers and message body when you report them. If they use an ISP based service, you might need to run it through spamcop to find out who to contact in reguards to it. Even if they are using a free service you can do this since 99% of the ISP's have a policy that no abusive emails shall be sent using their service, and that's whether you are using them to send email or someone else.

bahaha! I have GOT to start saying that to the stupid telemarketers! muhahaha!

I like to publish jerky emails, but not with the cursing intact. I call it the Wall O' Shame.

Believe me, I understand your puzzlement!!

Just remember that YOU are a decent worthwhile person even if that member chooses not to be.

Telemarketers don't like it when I pick up the phone

I totally agree. They want you to reply nasty as they did so they can go to forums etc.. and tell people how you emailed them (of course editing the part where they said something to u) so when you act nice even when they aren't it's no fun for them... Just like dad used to tell me about fighting it takes two to fight So if you don't reply badly then they usually will not continue it because it's no fun then So you did the right thing



and as far as telemarketers Don't even get me started on them... Our law in our state states firmly what they can and can not do.. and of course I know all the laws on that.. So if they call me outside their allowed hours especially late at night when baby's asleep I go off Can u believe that Tipsy going off LOL But I have a baby that will wake up and that makes me ill if they wake my baby up... And once i had one from citibank calling trying to get me to get a credit card and I told him to take me off his list and he wouldn't and continued his sales pitch like all the sudden I was going to say Oh wait a minute since your harrassing me, and ignoring me sure I'll get the credit card NOT!!! But luckily our attorney general allows us to file complaints against companies not following the rules... but learned something new a few months ago... teleresearches (the one's that call you asking you to do a survey for free) don't have to follow telemarketing rules Do u honestly think they all are doing their survey's for free and that the companies they are doing it for are not paying them.. I think not.. Like I told them I only do survey's that pay so if they paid me I'd do it Otherwise have a nice day LOL

She did apologize, and I appreciated it but man that was hard...
Christy

thanks I needed to hear that... I usually don't let things get to me.. but I always believe there is no reason to be nasty...
And i have learned to love this forum... here with all my friends...
christy

Hi Guys!! thanks for your support made me feel good...
I found out she was upset about my english test.. I think i am going to stop sending to USA...
And canada and UK... becuase if they live there and don't speak English... Well, then they don't speak English.. but it's highly unlikely...
hmmmmm...thinking outloud again..
Hugs to all

ROTFLMAO at cynon,Yes a little weird.

Maybe the "english" test should be changed to a "are you paying attention to what you read" test lol.

Well a couple of days ago we had a member claim she cannot log in to her account and with a nice little note saying, "Fix this or I'll have you put on gptboycott and isaaf...".

It turned out that nothing was wrong with the account because we were able to log in to her account without any problem at all with the log in details she had given us.

**Sigh** and some people wonder why webmasters get p*****d off lol.

I usually say, "Please hold" and then I walk away from the phone laughing hysterically!

Telemarketers HATE that!

Hee Hee Hee!

OMG! I never thought of doing that,but im going to start.Thanks.

funny - me neither. it might be the fact that they follow scripts rather than using common sense.

one phoned me up for a 'sky' special and i said "no thanks, i can't afford it at the moment". he asked "is there any particular reason why not?" my reply "well let me see. my husband just left me, i have just been made redundant and my house is on the market". i got a lot of stuttering and a "i'm very sorry". why can't they just think for themselves and talk to you like you're a person, not a piece of paper!!!

I usually pay attention to what the ad is, however, if the ad goes on 30, 40 lines, maybe even longer than that, I just skim the add to get the general idea and then click on the link. Owners and advertisers should keep that in mind when sending out their information. I feel for all of you that are bothered with the telemarketers. Minnesota has a list that you can put yourself on that is a "do not call" list for them. It sure has cut down on the calls that I get. That and my being online all the time-lol.

Yep, there tons that are horrible at closing

They follow scripts, and once you ask them something their tone of voice changes completely. Hmm, sounds like you need a new job

Well I just go off in all directions. If they are calling for me or not, they get what they deserve. The last 2 people who called here, was AT&T, and some debt company. Well I won't be hearing from them again

I scared the both of them real good


Have you guys ever seen Boiler Room? Great movie! I want to see it again, must have seen it 50 times

Well the guy was asking the telemarketer all these questions, and so on, but at the end the guy asked him if he wanted to order the subscription, he said NO

I think I mgiht try that next time That's if I don't go off on them first

I wouldn't call a cusser a evil person. Ill mannered, and hot tempered to me fits them better. Why not just post a change in your TOS that insulting cussing words are not allowed either posted or sent by message. To do so the first time, you get a final warning, do it again your account is deleted.