Someone hacked into my account about 3 weeks ago and they must have changed some settings in my account. They e-mailed me about a change in my password and e-mail address and I quickly changed it. About a week after that, they suspended my account. I e-mailed them about it and they never responded. It has been about 2 weeks and i still didnt get a response. EBAY SUCKS! according to my friend, i am not the only one that has gotten my account hacked and suspended. It has been in the paper and on the internet. BE CAREFUL EVERYONE! CHANGE YOUR PASSWORD PERIODICALLY... Just a warning :-)

thanx for reading,
- Brian

the same thing happened to me at the begiining of the month. I was bidding on some referral packages and on the last day all my bids were cancelled and i was emailed with a note that my account was suspended. I emailed them and they informed me that someone had been using my ebay account and reset my password. etc
they were very helpful. THe responded in about 2 days. I would just suggest emailing them again
becca

i had the same problem like you.. was bidding on referrals... i asked them why they did and i got an answer i have to change my password because some hacker activities...
i guess it was more to see if your email addy is active and if you response to them.. because they said frist i have to fax them all my ID stuff... bank account.. driver license...
never would do that.. and yes Ebay sucks

yeah.I have problem with them too.
I bit something but fail.after a week or two they send me a mail telling me my account was sudpended.I sent mails to sak why. never get reply.

and your account is still suspended?
i got a reply from them at the same day...
maye you should write them again and ask why your account is suspended.. you have done nothing wrong..

I had several people that belong to my sites, email me to see if I knew what was going on as several of them had thier accounts suspended as well

i am not having any of these problems with my account hacked... maybe you guys that have should make a list of the programs that you are a member of and then when you find one program that everyone is a member of that has been hacked it is probably that one.

Here is some informatin gleaned off an ex-ebay employee about how e-bay works, and why some people get responses and others don't. Why some problems are taken care of, while others sit in limbo forever. Also information on suspended accounts also, for those of you who have gotten their accounts suspended.

Taken from a newsletter I get from silentsalesmachine.com

3. Interview with an Ex-Ebay employee Part I
============================================

Are you as confused as I am about what eBay's seller policies REALLY mean?

If you said yes, you aren't alone. This article is for you!

If you've read my book 'The Silent Sales Machine...' you know that I don't advocate violating any eBay policies. If you've done your homework though, you know that there are MANY gray areas when it comes to applying eBay policy to your auctions.

I've often compared the confusion associated with eBay policy to the confusion most Americans face when dealing with the IRS at tax time.

Personally, I look for every legal deduction when I pay my taxes. I also stretch every advertising dollar I spend with eBay. Every time I spend a dollar on eBay fees that is an ADVERTISING cost! I want to get the best return I can on my investment WITHOUT violating eBay policy. That's part of what my book is about (if you've read it...)

Enough introduction-

I'm excited about a new contact I made a couple of weeks ago.

He's been reading 'Creative eBay Selling' for several weeks now and contacted me to correct a mistake I'd made in one issue. He told me he was an ex-eBay employee.

I got excited when I heard that!

I've been trying to track down an ex-Ebay employee for an interview for months...it's not an easy task!

Since our first conversation several things have happened. We spoke on the phone, I gave him some advice on his Internet business, and he agreed to do an interview with me for YOU my readers!

He is actually in the process of writing an ebook about his experiences at eBay. He will refer to his new book a few times in the interview.

He's asked me not to reveal his real name because he might want to work for eBay again some day (he left eBay on good terms). For our interview I'll call him eBay-Insider'.

Here's Part I of our interview:

Jim: What were your job duties at eBay?

eBay-Insider: During my employment at eBay, I worked in
several departments. As a Customer Support Rep, I
answered general support emails from members. I was
also on the phone team for a short while. Yes, eBay
DOES have limited phone support believe it or not! I
learned most of eBay's policies on the phone team
because we got calls from just about everyone for every
reason. I covered the globe in eBay Policies &
Procedures that way. I also had experience in the Safe
Harbor department where ending auctions and suspending
members made me feel quite empowered.

Jim: Do most eBay employees have an eBay account?

eBay-Insider: Actually ,it is an unwritten policy that
ALL eBay support employees have an eBay account. Part
of the hiring process requires that they have knowledge
of at least the buyer side of eBay. I'm sure they'll
say they do this so they can be sure each employee can
actually give first hand knowledge of how the site is
run and therefore provide better customer service, but
some will argue that this is not the best hiring
practice as many new employees have never even used
ebay until just before their interview. Others say it
only helps eBay to increase the number of registered
members for the analysts.

Jim: Thanks, I've always been curious about that...

Jim: How is the eBay site monitored for violations? Is
it really monitored only by eBay users or are there
eBay sponsored 'police' as well?

eBay-Insider: Both. EBay does rely on their users to
police the site. This "tattle tale" system is what eBay
used to solely rely on. In the last year or so, eBay
has created teams that target certain types of
auctions; this is a very proactive approach. eBay has
also developed their own applications that actually go
out and run searches for unique phrases and foul
language content (among other variables). A rep then
reviews the list of items that are captured and then
goes through to confirm and sort the violation and then
just copies and pastes the seller's ID into another
program which automatically ends all auctions or
suspends the users as appropriate. Some reps get a
great sense of satisfaction at doing this as it makes
them feel almost God Like.

Jim: That's scary...God Like? Yikes!

Jim: How should you handle an email from eBay that
tells you that you've violated an eBay policy?

eBay-Insider: eBay does not like to point out exactly
what you are violating because it is costly to research
each auction for the exact guideline. There may not
even be an exact policy that covers your specific item
anyway. eBay won't tell you the exact guideline in the
policy that you violated. Instead, they'll send you the
guidelines and just remind you to follow them and hope
that you can determine the violation on your own.

Most users don't think they've done anything wrong and
because they've seen the exact same listing on another
user's auction, they feel as if they are being singled
out or that eBay is out to get them. Thus, they become
defensive and rightly upset that they now have to
resubmit all of their auctions after they correct the
issue. This leads to hot headed emails to eBay's Safe
Harbor department and trust me, read 100 or so nasty
emails from upset users and you'll have NO problem
understanding why some reps just flat out don't reply
or reply with more bad news. The bottom line here is:
catch a rep on a bad day and be the brunt of his/her
frustrations!

Jim: So it sounds like your tone is important when
writing eBay - cooperation will take you far...

eBay-Insider: Yes

Jim: How hard is it to get you account back up and
running if it's been turned off (suspended)?

eBay-Insider: It depends on your infraction; it isn't
that difficult unless you are indefinitely suspended.
That can be nearly impossible. The clue here is to not
get all hot headed and defensive about your suspension.
The louder you yell, the slower they investigate
they're only human after all. Obviously, ebay wants
you as a member because you are a valuable revenue
stream for them, however, if you are a problem member
who is costing ebay money by using up their resources,
they will have to let you go.

Jim: How does eBay really feel about one user having
multiple eBay accounts?

eBay-Insider: Certainly, no one at eBay corporate will
frown upon you having multiple accounts after all, it
DOES make eBay "appear" to have more registered members
and that only helps eBay's image to investors.

Note to readers from Jim - "See I told you so!!" ;0)

Jim: Do Power Sellers really get preferential treatment
when it comes to eBay policy? It seems so...

eBay-Insider: Oh yes, many do. I know of one PS whose
feedback score got so high that eBay actually created
the top flying star icon just for him. He also got an
expense paid special invitation to visit with Meg and
tour the facility in San Jose and Salt Lake City. In
fact eBay now offers their Gold members health
insurance! Of course, they all still get that special
email account that is really answered within 2 hours
and Bronze/Gold members get a special phone number they
can call for immediate help. Gold members even get
their very own account manager to hold their hand
through just about anything.

Jim: What are the hottest categories on eBay (get the
most TRAFFIC - and bids)?

eBay-Insider: eBay MOTORS is the fastest growing
category since 1999 and ELECTRONICS is probably the
top-producing category for number of items listed (lots
of fraud in Electronic items so beware!) Collectibles &
Antiques still remain to be the hottest items traffic
wise on eBay. Oh, but wait - did I mention the other
side of eBay? The Mature Audience categories don't get
publicly counted but are THE #1 highest traffic source
on eBay!

Jim: I won't be going there...

My ebay account was hacked into several months ago. The hacker made several rather large bids on different items. ebay was quick to close the account and cancel my bids, but they did miss one. The seller reported me as not paying but ebay also took care of that. Of course since they cancelled the account I lost the positive feedback I had built but I've rebuilt it with my new account and everyone's happy now.