Those are just some guidelines based on courtesy and common sense, so they are not difficult to understand and follow.
Most of you already do -and we did not need to tell you anything at all- but some members still need some "hints"
1. PM affected members before you complaint.
Most of the complaints are based in misunderstanding and forgotten payments.
Drop a line to the member you are gonna complaint about BEFORE you post anything at all. That may be the easiest and fastest way to solve your problem.
Take in consideration you can track your message (highly recommended!).
Just check the box entitled "Track this message?".
And go to the "Message Tracker" (left menu of your control panel) to see that PM status to know if is has been already read or not.
2. Wait for a reasonable time before you post.
Do not PM the member and run to post "I've already PMed him".
5 minutes are not enought time to reply!! Wait at least 48 hours.
Once that time is over, you can post your complaint in this folder.
3. Open a new topic including complete information.
If you do not give us complete information, we cannot do much -but replying what we need.
4. Please have as much information as possible when you post.
The more information we have to work with, the less questions we have to ask. This saves everyone involved a world of time.
So remember posting:
1 - Username of the member.
2 - Brief description of the complaint.
3 - Link to the topic that is origin of the complaint.
4 - Date of PMs you sent him/her. If you have tracked them, please tell us if they have been read or not.
Thank you very much for your help.