More on DBE problems:
From: rewards@dollarsbyemail.com
Reply-To: rewards@dollarsbyemail.com
To: wantumbucks@noan.net
Subject: Service Update
Date: Tue, 23 Apr 2002 17:27:34 -0600
Hi Jeff,
We are contacting you because you are a member of Dollars By E-Mail.
Recently, we attempted to move servers, as our account at our old host had
shut us down temporarily. When we moved to our server, there was difficulty
in setting up our files on the new system. Everyone had problems in logging
into their account. There was a temporary fix for this, which we attempted
to do on all 17,000+ accounts. However, this was very time consuming. After
we had got through 9,000 accounts, we had a programmer try and fix all of
the accounts at once, with one quick fix. This failed, and we were back
to where we started.
We were then recommended a host that would not only host our website, but
actually fix the problems we have been having. In the chaos, we moved again,
our communications were offline, so we could not alert all of our members
of the extra move.
Work was carried out on our website, and then it was discovered that there
was another problem, as serious as the login problem. We have been told
that the problem CAN be fixed, but this will take some time, and patience
whilst new scripts are being written.
Since our launch in July 2001, we have never encountered an error like this,
and have never been offline as long.
Unfortunately we have not been given an ETA on when our website will be
back at its fully capacity. In this time, we request that all of our members
are patient. Please do not contact us regarding the login problems, we are
aware of the current problems.
Support will be very limited at this time, so please only contact us if
it is absolutely necessary.
Thanks
Dollars By E-Mail
http://www.dollarsbyemail.com